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Privacy Policy

Last updated: June 2025

Touch & Admire Detailing (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

  1. Who We Are

Touch & Admire Detailing is a mobile car detailing service based in East Sussex, UK.

 

  1. What Information We Collect

We may collect the following personal information when you contact us, make a booking or place an order:

    • Your name
    • Email address
    • Phone number
    • Home or work address (for mobile service bookings)
    • Vehicle details (make, model, colour)
    • Payment information (processed securely via third-party providers — we do not store card details)
    • Any additional information you choose to provide when contacting us

 

  1. How We Use Your Information

We use your personal data only for the purposes it was collected, including:

    • Processing and fulfilling bookings and orders
    • Communicating with you about your appointment or purchase
    • Sending quotes, invoices and receipts
    • Responding to enquiries or complaints
    • Improving our services

 

We will never sell, rent or share your personal data with third parties for marketing purposes.

 

  1. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

    • Contract: to fulfil a booking or order you have placed with us
    • Legitimate interests: to manage our business and communicate with customers
    • Legal obligation: where required by law

 

  1. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

    • Booking and order records are kept for up to 6 years for accounting and legal purposes
    • Enquiry data is deleted after 12 months if no booking is made
    • You may request deletion of your data at any time (see Section 8)

 

  1. Third Parties

We may share your information with trusted third parties only where necessary to deliver our services, including:

    • Payment processors (e.g. Stripe, PayPal) — who have their own privacy policies
    • Email and booking platforms used to manage communications

 

All third parties are required to handle your data securely and in accordance with applicable data protection law.

 

  1. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss or misuse. All payment transactions are processed via secure, encrypted third-party providers. We do not store payment card details.

 

  1. Your Rights

Under UK GDPR, you have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your data (“right to be forgotten”)
    • Object to or restrict how we process your data
    • Withdraw consent at any time where consent is the basis for processing

 

To exercise any of these rights, please contact us at info@touchadmiredetailing.com. We will respond within 30 days.

 

  1. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

    • Website: www.ico.org.uk
    • Helpline: 0303 123 1113

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. This policy was last updated in June 2025.

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