1. Booking & Acceptance
By booking or authorising T & A Detailing to carry out any polishing, detailing, valeting or paint correction work, the customer agrees to these Terms and Conditions.
A booking constitutes acceptance of the agreed service, price and these Terms and Conditions.
2. Payment
Payment is due in full on completion of the work and before the vehicle is collected or released.
Unless otherwise agreed in writing, vehicles will not be released until full payment has been received and cleared.
Payment may be made by the payment methods accepted by T & A Detailing.
3. Prices & Additional Work
The agreed price covers the work specifically discussed and quoted at the time of booking.
If additional work is identified during the service, T & A Detailing will inform the customer where reasonably possible before carrying out chargeable additional work.
Additional work may include, but is not limited to:
Additional work will be charged at the agreed price or, where no price has been agreed, at T & A Detailing’s standard rate.
4. Vehicle Condition
The customer is responsible for informing T & A Detailing of any known defects, previous repairs, resprays, modifications or other issues affecting the vehicle before work commences.T & A Detailing will take reasonable care of the vehicle. However, detailing and polishing may reveal or highlight pre-existing defects that were not readily visible before the work, including:
T & A Detailing cannot be held responsible for pre-existing defects or damage that becomes more apparent as a result of cleaning, polishing or detailing.
5. Paint Correction & Scratch Removal
The purpose of machine polishing and paint correction is to improve the appearance of the vehicle.
Complete removal of every scratch or paint defect cannot be guaranteed.
Some defects may extend through the clear coat or paint system and may not be safely removable through polishing.
T & A Detailing will not carry out work that it reasonably considers likely to cause unnecessary damage to the vehicle’s paintwork.
6. Previous Repairs & Resprays
Vehicles that have previously been repaired, resprayed or painted may have differences in paint thickness, finish or quality.
T & A Detailing cannot be responsible for failure, lifting, peeling, cracking or other defects resulting from previous repairs, resprays or defective paintwork.
7. Vehicle Contents & Personal Belongings
Customers should remove valuables and personal belongings from the vehicle before the vehicle is handed over.
T & A Detailing cannot accept responsibility for loss or damage to personal belongings left inside the vehicle unless caused by proven negligence.
8. Inspection & Completion
Customers are encouraged to inspect the vehicle when the work has been completed.
Any concerns regarding the workmanship should be raised with T & A Detailing before the vehicle leaves the premises wherever reasonably possible.
Payment and collection of the vehicle will normally be treated as confirmation that the customer has inspected and accepted the completed work, subject to any rights the customer may have under applicable law.
9. Complaints
Any complaint relating to workmanship should be made to T & A Detailing as soon as reasonably possible and preferably within 24 hrs and before payment T & A Detailing will consider genuine complaints fairly and, where appropriate, will be given a reasonable opportunity to inspect and rectify any proven workmanship issue.
10. Delays
T & A Detailing will make reasonable efforts to complete work within the estimated timescale provided.
Completion times may vary due to the condition of the vehicle, additional work, weather, product curing times, unforeseen issues or circumstances outside our reasonable control.
11. Cancellation
Customers should provide reasonable notice if they wish to cancel or rearrange a booking.
Where a booking involves products, preparation or significant time being specifically allocated to the vehicle, T & A Detailing reserves the right to charge reasonable costs incurred as a result of late cancellation or non-attendance, where permitted by law.
12. Vehicle Collection
Customers are responsible for collecting their vehicle at the agreed time or within the agreed collection period.
Where a vehicle remains on the premises beyond the agreed collection time without prior agreement, T & A Detailing reserves the right to charge reasonable storage costs.
13. Liability
T & A Detailing will take reasonable care when carrying out its services.
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence or any statutory rights applicable to consumers.
Subject to the above, T & A Detailing shall not be responsible for damage arising from pre- existing defects, defective previous repairs, unsuitable materials, manufacturer defects or circumstances outside its reasonable control.
14. Customer Rights
Nothing in these Terms and Conditions is intended to remove or restrict any rights the customer has under applicable UK consumer law.
15. Agreement
By proceeding with the work, the customer confirms that they have had the opportunity to read these Terms and Conditions and agree to be bound by them.
T & A Detailing
Payment due: ON Completion
These Terms of Business govern your use of our website and the purchase of our car detailing products. By placing an order with us, you agree to the terms outlined below.
Touch & Admire supplies professional-grade car detailing products. We are committed to providing high-quality products and excellent customer service.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
Your rights:
Conditions:
Non-returnable items:
To protect product integrity and hygiene, we do not accept returns on:
Under the Consumer Rights Act 2015, you are entitled to goods that are as described, fit for purpose, and of satisfactory quality.
All content, branding, logos and images remain the property of Touch & Admire and may not be used without permission.
We handle your personal data in accordance with UK GDPR and data protection laws. Your information is used only to process orders and improve our services.
These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.
For any questions regarding these Terms of Business, please contact us:
